FAQ

SHIPPING

All orders within the U.S. are delivered within approximately one week. For international orders, delivery times may vary depending on the destination.

If you haven't received an email confirmation within a week of your purchase, please check your spam or promotions folder.

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REFUNDS/EXCHANGES

To qualify for a return, items must be in their original, unworn or unused condition with tags still attached and in the original packaging. A receipt or proof of purchase is required.

To start a return, email us at info@buriedchildclo.com with your order number and the reason for your return request. After we review and approve your request, we will provide detailed instructions on how to proceed with the return.

Customers are responsible for following the provided return instructions. Once we receive the returned item, a refund for the original purchase amount will be processed. Please note, we do not offer exchanges. If you need a different size or item, please place a new order after your refund.

We offer a two-week return window. If you do not contact us within two weeks from the receipt of your order, we are unable to accommodate return requests.

SHIPPING PROVIDER

Buried Child is not responsible for issues caused by the shipping carrier.

If you provide an incorrect or invalid shipping address, we cannot intervene, as the address details are provided directly by you during the order process.

Should a package be returned due to an invalid address and received back at our facility, you must contact us via email about your order. Upon receipt of the returned package, we will process a refund, excluding the non-refundable shipping fee ranging from $6 to $8.

ADDITIONAL INFORMATION

For questions not addressed in this FAQ, please reach out to us at info@buriedchildclo.com.